Terms & conditions

General information
Foodtours.eu
Individual Enterprise
Company Number: 37767492
Address: Ved Damhussøen 22, 2720 Vanløse
E-mail address: [email protected]

Phone: +4550123645
Established: 2012

Payments

Foodtours.eu accepts payment by credit / VISA VISA Electron, MasterCard, AMEX, JCB, Union Pay. Payment will be withdrawn after the ticket is received.

Delivery

You will receive your ticket by e-mail as soon as possible. If you have not received the email with the tickets within 24 hours: you should do the following:
• Check that you have the correct email address and ticket purchase is completed.
• You can also check if you have a spam filter that prevents the message from being displayed legitimately
• If you still have not received the mail, please call our customer service telephone: +45 50 12 36 45

The client must make sure to bring your proof of purchase of a food tour, and meet at the agreed starting at agreed time.

Special conditions
If you regret your purchase (withdrawal)
You must, if you wish to cancel give us notification that you want to cancel your purchase. Notification shall be given by e-mail: [email protected] or Tel: 50 12 36 45 in your message, make us clearly aware that you want to use your right of withdrawal.

Services excluded withdrawal
The following product types are excluded withdrawal:
1 Provision of services in the form of recreational, when the provisions of the Agreement on the date or within the specified period the service to be performed.

Best price guarantee – terms & conditions
We want you to feel confident that you are getting the best deal by booking directly at foodtours.eu. If you find our tour cheaper elsewhere, we will refund the difference.

The following conditions apply:

Identical offer: The lower price must be for the exact same tour, date, time, and number of participants.

Proof of price: You must provide a link or a screenshot of the lower price found on an authorized third-party website (e.g., Viator, GetYourGuide, or TripAdvisor).

Timeframe: The claim must be made within 48 hours of your booking and at least 24 hours before the tour starts.

Exclusions: The guarantee does not apply to special promotional codes, group discounts, or prices offered through unauthorized resellers.

Refund of the purchase amount

If you regret your purchase, you will of course be reimbursed the amount you have paid us. If you have given your consent that work or delivery can begin, essentially if your tour date has passed or will pass in less than 24 hours, and you want to regret your purchase, you should be aware that we will charge a reasonable cancellation fee.

We will refund the amount to you without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

If there is something wrong with services
Købelovens rules may apply to purchases.
If you are not satisfied with the service you can contact our us at 50123645 or email: [email protected]

Basically, you do not have a 2 year warranty, as this is a service. Therefore, please immediately contact us if you experience problems.
You have the right to obtain correction of any deficiencies in the service attributable to the service nature, unless it is a question of own circumstances, or other external circumstances which we accordance with Danish law cannot be held responsible for.

What do we do with your personal information (privacy policy)
For you to enter into an agreement with us, we need the following information:
name
address
phone
E-mail address

Information on dietary restrictions

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

The Director, the Chief Executive and the marketing responsible for Foodtours.eu have access to the information recorded about you.

The controller at www.foodtours.eu is Maria Beisheim

As registered with Foodtours.eu you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act. Comments and related must be sent to Foodtours.eu via e-mail: [email protected].

Appeals

If you have a complaint about your purchase, please contact Peter Rasmussen on [email protected] If we fail to find a solution, you can file a complaint with the relevant boards in the area if the conditions are fulfilled.