Terms & conditions
General information
Foodtours.eu
Individual Enterprise
Company Number: 37767492
Address: Ved Damhussøen 22, 2720 Vanløse
E-mail address: info@foodtours.eu
Phone: +4550123645
Established: 2012
Payments
Foodtours.eu accepts payment by credit / VISA VISA Electron, MasterCard, AMEX, JCB, Union Pay. Payment will be withdrawn after the ticket is received.
Delivery
You will receive your ticket by e-mail as soon as possible. If you have not received the email with the tickets within 24 hours: you should do the following:
• Check that you have the correct email address and ticket purchase is completed.
• You can also check if you have a spam filter that prevents the message from being displayed legitimately
• If you still have not received the mail, please call our customer service telephone: +45 50 12 36 45
The client must make sure to bring your proof of purchase of a food tour, and meet at the agreed starting at agreed time.
Special conditions
If you regret your purchase (withdrawal)
You must, if you wish to cancel give us notification that you want to cancel your purchase. Notification shall be given by e-mail: info@foodtours.eu or Tel: 50 12 36 45 in your message, make us clearly aware that you want to use your right of withdrawal.
Services excluded withdrawal
The following product types are excluded withdrawal:
1 Provision of services in the form of recreational, when the provisions of the Agreement on the date or within the specified period the service to be performed.
Refund of the purchase amount
If you regret your purchase, you will of course be reimbursed the amount you have paid us. If you have given your consent that work or delivery can begin, essentially if your tour date has passed or will pass in less than 24 hours, and you want to regret your purchase, you should be aware that we will charge a reasonable cancellation fee.
We will refund the amount to you without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
If there is something wrong with services
Købelovens rules may apply to purchases.
If you are not satisfied with the service you can contact our us at 50123645 or email: info@foodtours.eu
Basically, you do not have a 2 year warranty, as this is a service. Therefore, please immediately contact us if you experience problems. You have the right to obtain correction of any deficiencies in the service attributable to the service nature, unless it is a question of own circumstances, or other external circumstances which we accordance with Danish law cannot be held responsible for.
What do we do with your personal information (privacy policy)
For you to enter into an agreement with us, we need the following information:
name
address
phone
E-mail address
Information on dietary restrictions
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.
The Director, the Chief Executive and the marketing responsible for Foodtours.eu have access to the information recorded about you.
The controller at www.foodtours.eu is Maria Beisheim
As registered with Foodtours.eu you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act. Comments and related must be sent to Foodtours.eu via e-mail: info@foodtours.eu.
Appeals
If you have a complaint about your purchase, please contact Peter Rasmussen on pr.cph@foodtours.eu If we fail to find a solution, you can file a complaint with the relevant boards in the area if the conditions are fulfilled.